Owner reports
What owners said after the visit
Rated 4.2 out of 5 across 52 published reports. All 52 are printed below, in full, including the ones that are not flattering.
Each entry below is one visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the middling ones are printed alongside the rest. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used.
Nothing here quotes a figure. What a visit costs belongs on the pricing page, where it can be checked against the invoice, and what happens afterwards belongs on the warranty page. If a report below describes what your own appliance is doing, the page for that repair explains how the fault is diagnosed, and the district pages cover what is particular about kitchens in each part of the city.
Owner reports
All 52 reports
The oven had stopped heating altogether while the clock carried on working. He pulled it out of the cabinet with the doors taken off so nothing got scraped, replaced the bake element, and slid it back square.
Sylvie C.
The oven burner under the floor would light and then drop out after about a minute. He tested the safety valve and the thermocouple circuit, changed the valve, and stayed to run two full cycles before leaving.
Ford E.
The centre burner would light only if I held the knob in for a long count. He replaced the spark module, which was firing weakly on that one position, and the whole top now catches on the first turn.
Quentin B.
After a storm took the power out, the oven half was dead while the gas top still lit. The control board had taken the hit. He confirmed that with a meter before ordering anything, which I valued more than a guess.
Cyrus D.
The top would cut out after twenty minutes on high and come back once it had cooled down. The cooling fan underneath was choked with dust drawn off the cabinet vent. He cleared it and the shutdowns stopped.
Alastair M.
Steam stopped partway through a roast and the tank light stayed on even after I topped it up. He traced it to the level sensor rather than the pump, cleaned the probe and refilled, and the cycle finished properly.
Marisol P.
The blower had turned into a roar and was moving almost no air. The wheel was caked hard with grease and one balance clip had gone missing. He cleaned it, fitted a new clip, and the noise dropped right back down.
Perry O.
The oven kept cycling off long before it reached the temperature I had set. He cleaned a soot-blocked burner port and set the flame properly, then explained why the long flue run in this house makes that happen faster.
Camille O.
One burner sat lower than the others and pans rocked on it. He found the grate support had been bent, most likely during an earlier repair, and straightened the frame rather than telling me to replace the whole top.
Marguerite H.
The self clean cycle locked the door and then would not release it. He got it open without breaking the latch, replaced the lock motor, and explained why running that cycle so often had cooked the wiring behind it.
Dominic W.
The front left burner clicked and clicked without ever catching. He found the electrode gap had closed and the porcelain was cracked, replaced the igniter, and cleaned the ports on the other three while he was there.
Bianca R.
Two zones stopped responding while the other two carried on as normal. He found a failed power module on that half, replaced it, and then checked the supply voltage because our street had been having brownouts.
Odessa R.
Two of the surface burners lit unevenly and one had a lazy yellow flame. He cleaned the ports and swapped a warped cap. It is better, though I still think the rear right runs a shade lower than the rest of them.
Nolan J.
The temperature was swinging wildly, hot then cold inside the same bake. The sensor was replaced and it improved, but I had to call again about the same swing before the thing finally settled down for good.
Marlon E.
Scale had built up in the generator badly enough that the unit was making noise before it made any steam. He descaled it, fitted a hardened seal on the reservoir door and showed me how to run the cleaning cycle myself.
Grant H.
Smoke off the rangetop was filling the room instead of leaving it. He found the duct run had been crushed above the ceiling by later building work and, rather than guess, went up there and showed me the photograph.
Annette D.
Everything I baked came out dark underneath. He put a probe in the cavity, showed me it was running well above the set point, and replaced the temperature sensor. Bread comes out the colour it should now.
Harlan W.
All six positions clicked continuously even with nothing turned on. He changed the switch that was staying closed and it stopped that day, but the same behaviour came back weeks later on a different position.
Idris N.
The upper oven of the pair had gone dark while the lower one carried on. He found the shared control had lost one output, replaced the board, and set both cavities against a probe before he packed up.
Georgia P.
The oven smelled strongly of gas on start-up and I had stopped using it. He found an ignition lag rather than a leak, tested the joints anyway to settle my mind, and replaced the oven igniter that had gone weak.
Tessa L.
The glass cracked from a dropped pan and the whole unit shut itself down. Replacing the top took two visits because the panel had to come from out of state, but the fit and finish afterwards were exactly right.
Beatrix S.
The convection fan had developed a rattle that got worse as the oven heated up. It turned out to be the motor bearing and not the blade. He had one on the van and had the rear panel off and back on inside the visit.
Odette G.
The griddle plate would not come up to temperature across one half. He tested the element beneath it, found an open circuit at the connector and replaced the harness. Pancakes brown evenly right across it now.
Sadie W.
Water was sitting in the bottom of the cavity after every use and starting to smell. The drain line was partly blocked with mineral grit. He flushed it, though it took a second call before the smell went for good.
Priya N.
The light bar inside the hood kept flickering on and off. He replaced the driver and it behaved for a while, but the flicker came back and needed a second call before the fault was properly gone.
Gideon F.
The whole top would light but the oven would not, and the panel gave nothing away. He isolated a broken wire in the harness where it passes the hot side of the cavity and repaired it with proper high temperature sleeving.
Barrett S.
The door glass had misted internally and I had assumed it was ruined. He separated the panes, cleaned them, replaced the seal that had let the moisture in, and put the door back looking like new.
Ambrose T.
Steam was escaping around the top of the door and marking the cabinet above it. The gasket had flattened at one corner. He fitted a new one, reset the door catch, and the cabinet has stayed dry since.
Desmond A.
Every zone was pulsing on and off even with the correct pans. He measured the draw, found the unit throttling itself on heat because an installer had sealed the vent gap under the counter, and opened it back up.
Colin T.
Two of the fan speeds worked and the top one did nothing at all. He found a burnt contact in the speed control, replaced the switch assembly, and cleaned baffles that had not come out since the kitchen was built.
Isla B.
The oven door had dropped and heat was pouring out of the top corner. The hinges were replaced and it shuts square now, but the first set that came in was wrong for the model and it took another trip to sort out.
Malcolm T.
The simmer position on the left pair was really a low boil. He set the bypass screws inside the valves, which nobody had touched since the top was installed, and a sauce will now actually sit where I put it.
Lucian P.
The touch controls had gone unresponsive along the whole front edge. He replaced the control panel rather than the entire assembly, explained plainly why that was the cheaper of the two routes, and it reads a finger again.
Verity L.
The broil element glowed at one end and stayed dark at the other. He replaced it, then checked the terminal block at the back because that is where the heat had been going, and found one lug already discoloured.
Juniper V.
The cooling fan kept running for an hour after the oven was switched off. He explained it is meant to run on, then measured the cavity and found a thermal cut-out sticking, which held it far longer than it should.
Renata J.
A pan boiled over and after that the front burner would not spark at all. He dried and cleaned the switch and the electrode, then showed me exactly where the water had run so I could avoid doing it again.
Imogen F.
The hood started running on its own at odd hours, which was unnerving. It turned out moisture from a roof leak above the duct had got into the control. He dried and replaced the board and said to have the roof looked at.
Casper H.
The panel kept asking for water with a full tank. He found the sensor at fault and ordered the part, which meant a second visit and a week with no steam at all. It has worked without complaint since he fitted it.
Loretta B.
Salt in the air had pitted the burner caps enough that the flame pattern was ragged. New caps were on back order for a fortnight, which was the frustrating part, but the top has run cleanly since they went on.
Wendell C.
Simmer would not hold below a rolling boil on either front burner. He adjusted the low setting at the valves and cleared two ports blocked since a pot boiled over. It sits at a proper low flame now.
Sterling C.
Airflow had dropped off so gradually that we only noticed when the room stayed smoky. He measured at the grille, found the outside damper stuck half shut with paint from the exterior work, and freed it.
Thea R.
The pump had started grinding and no steam was reaching the cavity at all. He pulled the lower access panel, found the impeller seized with scale and swapped the pump. Nothing in the cabinetry was marked.
Trevor M.
The unit is built into a run of cabinets in a 1920s house and nobody else wanted to touch it. He measured the opening, worked out that the trim would clear, and did the whole job without cutting into the woodwork.
Fergus L.
It powered up but no zone would heat and the fan ran the entire time. He traced it to the supply relay on the board and changed it. That took three trips in the end, which was a long time to be cooking on a hotplate.
Emory K.
The oven ran cold by a wide margin and roasts were taking half again as long. He calibrated it against his own probe, found the sensor had drifted rather than failed outright, and replaced it instead of trimming an offset.
Rowan D.
A grease fire left the top in a state and one burner would not work afterwards. He cleaned the assembly, replaced the igniter and the damaged wiring, and checked that nothing under the counter had been scorched.
Constance E.
Cycles were cutting out about ten minutes in with no warning at all. He measured the heater circuit, found a loose spade terminal that had been arcing, and remade the connection properly instead of pushing it back on.
Annika S.
Racks were catching and the door would not sit flush after we moved in. He reset the hinge tension, replaced one bent rack guide, and levelled the cabinet the oven sits in, which was the actual cause of it.
Petra S.
The display went dark mid-week while the gas side carried on working, which confused me completely. He found a failed transformer feeding the control and replaced it, then checked the outlet, since our wiring is original.
Rosalind K.
After a night of lightning the cooktop was dead with no lights at all. He found the surge had taken out the low voltage supply, replaced the section it sits on, and suggested how to protect the circuit before next season.
Lorna V.
Grease had built up under the burner box over years and the flames were lifting off the ports. He stripped the top, cleaned it properly, checked the manifold pressure, and put it back without a scratch on the enamel.
Delphine A.
The blower would start and then trip the breaker every time. He found the motor windings were down to nothing and replaced the whole blower, then confirmed the circuit was drawing normally before writing anything up.
August N.
If yours is doing something like one of these, call +1 (904) 867-2707.